Privacy Policy

Introduction

sylaronqueth ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sylaronqueth.com and use our financial communication skills learning platform.

This policy applies to all users of our services, including visitors to our website, registered users, and participants in our educational programs. We operate in compliance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when registering for our services, enrolling in courses, or contacting us. This may include:

• Full name and contact details (email address, phone number, postal address)
• Professional information (job title, company, industry experience)
• Educational background and qualifications
• Payment information for course enrollment
• Communication preferences and accessibility requirements
• Learning goals and areas of interest in financial communication

Technical Information

We automatically collect certain technical information when you visit our website or use our services:

• IP address and geographic location data
• Browser type, version, and operating system
• Device information and screen resolution
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and search terms used to find our site
• Session recordings and heatmap data for user experience improvement

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather information about how our website is used. You can control cookie preferences through your browser settings.

How We Use Your Information

We use collected information for various legitimate business purposes:

We may also use your information to personalize your learning experience, recommend relevant courses, and provide technical support. All processing activities are conducted in accordance with applicable privacy laws and our legitimate business interests.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in certain circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our services. These may include payment processors, email marketing platforms, cloud storage providers, and analytics services. All service providers are bound by contractual obligations to protect your information.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of other users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner, subject to the same privacy protections outlined in this policy.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information:

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity before processing your request.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account information: Retained for the duration of your account plus 7 years for tax and legal purposes
• Course participation records: Retained for 10 years to provide ongoing verification of completion
• Communication records: Retained for 3 years for customer service and quality assurance
• Website usage data: Retained for 2 years for analytics and improvement purposes
• Marketing preferences: Retained until you withdraw consent or request deletion

Cookies and Online Tracking

We use various types of cookies and tracking technologies:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve our services and user experience. These cookies collect information anonymously.

Marketing Cookies

With your consent, we may use marketing cookies to deliver personalized advertisements and measure their effectiveness. You can opt out of these cookies through your browser settings or our cookie preference center.

Children's Privacy

Our services are designed for adults and professionals. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately using the contact information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Post the updated policy on our website with a new effective date
• Notify registered users via email about material changes
• Provide a summary of key changes where appropriate
• Maintain previous versions of the policy for reference

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.